Cancellation and Refund Policy – Shoppers Store

At Shoppers Store, we know that a clear cancellation and refund policy makes shopping online worry-free. We want you to shop with peace of mind, knowing that if something doesn’t go as planned, we’re here to support you.

Introduction to Cancellation and Refund Policy

When you buy online, one of the first things you want to know is, what happens if I need to cancel or return my order? That’s why we’ve kept our policy simple and customer-friendly.

Why Having a Clear Policy Matters

A straightforward cancellation and refund process saves you time, removes stress, and gives you confidence to shop without hesitation.

How It Builds Trust with Customers

By being transparent, we show that your satisfaction is more important than the sale itself.

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About Shoppers Store (DeepGyan Retail Pvt Ltd)

Who We Are

We are Shoppers Store, operated by DeepGyan Retail Pvt Ltd, bringing you a wide range of products at the click of a button.

Our Mission and Values

Our goal is simple – to deliver quality products at fair prices while making sure every customer feels secure and valued.

Contact Details

Understanding the Cancellation Policy

Cancellation by Customer

Customers can cancel their order within 24 hours of placing it, provided it hasn’t been shipped.

Cancellation Before Dispatch

If the product hasn’t left our warehouse yet, you’ll get a full refund for prepaid orders.

Cancellation After Dispatch

Once the product is shipped, cancellation is not possible. However, you can still apply for a return or replacement after delivery.

Non-Cancellable Items

Products like personal care, hygiene-related, and customized items cannot be canceled once confirmed.

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Refund Policy at Shoppers Store

Eligibility for Refunds

Refunds are only processed when items are returned unused, in original condition, and with all packaging intact.

Refund Process and Timelines

We process refunds quickly—usually within 5-7 business days after approval.

Refunds for Prepaid Orders

If you paid online, the amount goes back directly to your bank account, UPI, or card.

Refunds for Cash on Delivery Orders

Refunds for COD orders are made via bank transfer or wallet credit.

Items Not Eligible for Refunds

Opened food items, hygiene products, and personalized goods are not refundable.

Exchange and Replacement Policy

When Exchange is Possible

If your product arrives damaged, defective, or different from what you ordered, you can request an exchange within 15 days of delivery.

How to Request a Replacement

  1. Contact us at deepgyanretail1@gmail.com

  2. Share order details and product images

  3. Return the product securely to receive a replacement

Warranty Support

Certain items come with manufacturer warranties, which we fully honor.

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Why Shop at Shoppers Store

  • ✅ A huge variety of products under one roof

  • ✅ Trusted quality with genuine products

  • ✅ Affordable prices for every budget

  • ✅ Safe payment gateways and trackable delivery

Buyer’s Guide for a Smooth Experience

  • 📌 Always read the product description before buying

  • 📌 Check the return timelines clearly

  • 📌 Keep a record of your invoice and payment details

  • 📌 Use our customer support if you face any confusion

Building Trust with Customers

Transparency in Policies

Our cancellation and refund terms are explained in plain words, not hidden in fine print.

Secure Shopping Environment

From payment to shipping, everything is encrypted and trackable.

Customer-First Approach

We put your needs before everything else, ensuring a stress-free experience.

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Frequently Asked Questions (FAQs)

Q1: Can I cancel an order after it’s shipped?
No, cancellations are only possible before shipment. Once shipped, you can request a return after delivery.

Q2: How soon will I get my refund?
Refunds are usually processed within 5–7 business days after approval.

Q3: Are delivery charges included in refunds?
No, delivery fees and handling charges are not refundable.

Q4: What happens if I get a damaged product?
If you receive a defective item, you can apply for a refund or replacement within 15 days.

Q5: How do I contact Shoppers Store?
You can reach us at deepgyanretail1@gmail.com or call 7065507615.

 

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